If an item is defective or has failed from normal use, we will stand behind our product’s integrity and function. After all, we want you to be happy with how your COMMONER purchase wears and ages. That said, please remember that leather will distress and change over time, and therefore we cannot guarantee the item against normal wear, misuse, or overexposure to the elements. For Repairs, please send item via insured carrier to: COMMONER Repairs.