Warranty & Repairs
If an item is defective or has failed from normal use, we will stand behind our product’s integrity and function. After all, we want you to be happy with how your COMMONER purchase wears and ages. That said, please remember that leather will distress and change over time, and therefore we cannot guarantee the item against normal wear, misuse, or overexposure to the elements.
For Repairs, please send item via insured carrier to:
We neither sell nor share ANY of your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, email address, and credit card information. You provide this information so we can process and ship your order ONLY.
We encourage you to register for our email list. We will provide you with advanced notice of any sales, new arrivals, and other COMMONER related events. You can easily remove yourself from the email list at anytime if desired.
Protecting your online order information at COMMONER is very important to us. In our shopping checkout process we use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order.
Carefully read the following terms and conditions (“Terms”) which govern your use of this website (the “Site”). Use of this Site constitutes your agreement to be bound by and to act in accordance with these Terms. COMMONER reserves the right to change the Terms at anytime. Any changes will be posted on this Site and you agree to be bound by such changes.
OWNERSHIP RIGHTS / USE OF SITE MATERIALS / PHOTOGRAPHIC IMAGES
This site and all of the materials/photographic images on this Site are protected by U.S. and international copyright laws and are owned by COMMONER or used with permission from the copyright owner. Any modification or use of the materials from this Site for any purpose not explicitly permitted is a violation of COMMONER’s copyright and other proprietary rights.
The materials contained in this Site are displayed for informational and promotional purposes only. This Site is solely for private, personal, and noncommercial use. No part of this Site may be copied, republished, reproduced uploaded, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of COMMONER.
COPYRIGHT AND TRADEMARK INFORMATION
© COMMONER 2013 All rights reserved.
The name and trademark COMMONER™, COMMONER logo, and all other COMMONER related marks depicted in this Site, whether registered or unregistered, are trademarks or service marks of COMMONER™ in the United States and in other countries.
Forms Of Payment
We use Paypal and accept Visa, MasterCard, and American Express.
COMMONER only charges sales tax on orders sent within the state of New York. If you have any questions about this, please let us know.
Returns & Exchanges
At COMMONER we take great pride in what we make. We thoroughly inspect, photograph and package each item before it is shipped. If it has our logo we are confident it will meet or exceed your expectations. However, if you are not completely satisfied with your COMMONER online purchase, you can send it back to us for an exchange or refund:
Returns must be postmarked within 30 days of the original shipping date and should be sent prepaid. We will not accept CODs.
All merchandise returned must be unused, in original condition, and with the tags intact.
Please indicate on the back of your invoice form the reason of your return so we can better serve you in the future.
Packing slips are required for all returns. We recommend that you return the package back to us via traceable carrier and that you insure the full amount of the merchandise you are returning. We are not responsible for missing packages.
If you receive a damaged, defective, or mis-shipped item, you must notify us within 3 days of receiving the product to be eligible for a return. Damaged items will be returned at our discretion. We have the right to deny credit if the merchandise returned does not meet our return policy requirements.
If you receive a package from us that looks damaged to the extent that the merchandise may be damaged, refuse delivery and let us know by email immediately.
Please allow 1-2 weeks for the processing of your return/exchange from the date we receive your package.
Full-price merchandise returned after 30 days and before 60 days may be exchanged for online store credit only. Merchandise returned after 60 days will be issued online store credit at the current selling price.
*All online Custom Embossed Items and any Sale/Clearance purchases including temporary promotional purchases are final sales.
We are happy to exchange items within 30 days of purchase, provided the item is unworn and in new, original condition, and is accompanied by a copy of original online sales receipt.
Please send item via insured carrier to:
A return shipping charge will apply for all exchanges, with the exception of defective items.
Include your name, address, phone number, email address, and the name of the item you would like to receive in exchange. Please return item using a traceable carrier that provides a tracking number, as we are not responsible for items lost or damaged in transit.
All orders are shipped via UPS or by USPS.
* The rates for shipping and handling for the lower 48 states will be determined at checkout.
All of our items are made by hand and are made to order. If an item is in stock, we will do our best to package and ship the item the same day we receive the order. Once you have placed your order, you will receive an email confirmation reviewing your order details.
Also, we are not responsible for lost items, stolen packages, or incorrect shipping addresses. In other words, check your order carefully before finalizing it.
We ship all over the world! Please email [email protected] for all overseas shipping inquiries.
International customers are responsible for all customs duties and related fees.
COMMONER ships partial orders. If you order several items, we will ship them immediately and will ship any outstanding or backordered items as soon as they are complete.
For all online orders, you will be emailed at the time of shipment with a shipping confirmation and UPS or USPS tracking number.